Lawyers deny client reactions to legal language

The Legal Ombudsman commissioned research into the impact of lawyers’ language in complaint handling and in its own communications. Interviews with 15 individuals and 4 groups suggested that dissatisfied clients take their lawyers’ jargon as an attack, intended to...

The jargon of bell ringing

As I’ve been learning to ring church bells, I’ve also been learning the jargon. As my beginners’ guide warns me, “Not only do [ringers] use some special words, but they also use ordinary words with special meanings, and they sometimes use several different words for...

Plain English in the inquest into London bombings

The coroner’s report into deaths in the London bombings on 7 July 2005 is likely to include recommendations for saving lives through better communication between emergency services. On the last day of evidence, Lady Justice Hallett criticised evidence from the...
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